Common E-ticket Issues and How to Resolve Them

If you’re having trouble receiving your e-ticket, here are some common issues and how to fix them:

Marked as Spam

Check your spam folder. If the email is found there, mark it as “not spam” so succeeding emails from Barkota won’t be flagged as spam. If the email still could not be found in the spam folder, contact Barkota Support and we’ll resend it.

Incorrect Email Provided

If you provided the wrong email address, simply contact Barkota Support. We’ll update your email and resend the e-ticket to the correct address.

Full Mailbox

If your inbox is full, make sure there’s enough space to receive new emails. Alternatively, provide Barkota Support with a different email address, and we’ll resend your e-ticket.

Email Blockers

Sometimes, emails can be blocked by your email provider. To prevent this, add Barkota’s notification email to your whitelist. If you still can’t find your e-ticket, contact Barkota Support and we’ll resend it.

Pending or Cancelled Payment

If you’ve already paid, but your ticket status shows as Pending or Cancelled, send proof of payment to Barkota Support. Once we verify your payment, we’ll send your e-ticket to the email address on file.