Medallion Transport
Boarding Requirements
Digital copies of e-tickets are accepted across all Medallion Transport ports of operation.
Refunds
- Before Departure: Subject to a 10% cancellation surcharge fee based on the ticket value.
- After Departure: Subject to a 20% surcharge fee based on the ticket value.
Note Surcharge rates are subject to change without prior notice.
Rebooking
- Before Departure: Subject to a 10% rebooking surcharge fee based on the ticket value.
- After Departure: Subject to a 20% surcharge fee based on the ticket value.
Note Surcharge rates are subject to change without prior notice.
Minors and Infants
- Infants: Travel free of charge. A birth certificate must be presented at check-in.
- Children (Ages 3–11): Eligible for a 50% discount (half-fare rate).
Discounts (Senior Citizens, PWDs & Students)
- Verification: Passengers must present a valid photo ID proving discount eligibility upon ticket issuance, terminal check-in, and onboard inspections. Discounts may be forfeited if proof of identity is not provided.
- Booking Notice: Discounted fares are verified and issued exclusively at port ticket counters and accredited outlets and cannot be processed online.
Health & Medical Guidelines
Sick Passengers
- Medical Clearance: Must present a recent Medical Certificate from competent health personnel attesting to fitness for sea travel prior to boarding.
- Special Care: Non-ambulatory patients or those requiring life-support systems must be accompanied by a licensed medical professional (doctor or nurse).
- Liability Waiver: Must sign and submit a waiver exonerating Medallion Transport Inc. from liability in case of death or injury onboard.
Pregnant Passengers
Must present a recent Medical Certificate from competent health personnel attesting to fitness for sea travel prior to boarding.
Pets & Animals
Pets are permitted onboard under the following conditions:
- Pets must be placed and secured in proper cages throughout the trip.
- Owners must secure and present a valid Quarantine Permit (obtainable at designated pier offices).
Plant Shipments
Information Unavailable Please inquire directly at the port ticket counter for current plant transport policies.
Luggage & Excess Baggage
Information Unavailable Please inquire directly at the port counter for baggage allowance limits and excess baggage fees.
Transport of Remains (Cadaver)
Requires prior clearance and documentation. An official Death Certificate and Transfer Permit must be presented prior to boarding.
Customer Support
- Email:
- Phone: 0905-491-6474 | 0915-536-8865 | (032) 231-9670
- Facebook: Medallion Transport Official Facebook Page