Refunds

If you need to request a refund for your ticket, follow the simple steps below.

Step-by-Step Guide

Go to the Barkota Ferry Booking website and click the Manage Booking menu.
Enter your Booking Reference Number or Ticket/Control Number, along with the email address you used when booking. Then, click the Find My Ticket button.

Note You can find your booking reference number in the confirmation email (e.g., BOBxxxxxxxxxxxxxx, BOCxxxxxxxxxxxxxx, BMxxxxxxxxxxxxxx).
Your ticket details will appear. Choose the ticket(s) you want to refund by checking the corresponding checkbox. Then, click the Refund button.
In the Refund Request Form, upload a copy of your valid ID. Select the financial institution where you want the refund to be sent and provide the required details (e.g., Account Name, Account Number, Contact Information). Then, click the Refund Tickets button.

Note If you paid with a credit/debit card, the refund will be credited back to the card used during booking.
Double-check the details you’ve entered in the Refund Request Form. Read the Terms and Conditions, then tick the checkboxes to confirm. Click Yes to continue.
Check your email for a Refund Request email. Click the CONFIRM REFUND button to proceed.
The refund should be credited to your account within 10-15 business days after successfully submitting the required information. The processing time may vary depending on your bank or payment method. You will receive an email once your refund is complete.

Note Refund surcharges may apply.

Common Refund Issues and How to Resolve Them

Ticket Purchased Through Other Platforms

If you purchased your ticket from another platform (not Barkota), please contact that platform directly for assistance.

Ticket Marked as “Boarded” or “Checked-In”

If your ticket is mistakenly marked as boarded or checked in, contact Barkota Support. We will work with the shipping line to update your ticket status, and once that’s done, you can request a refund.

Refund Surcharge

If the shipping company cancels the trip due to weather or vessel maintenance, any refund surcharges will be waived.
If you request a refund for reasons other than the shipping company initiated cancellations, a surcharge may apply.
Only the ticket fare will be refunded. Service fees are non-refundable.
The refund surcharges are imposed by shipping companies, but the specific computation of these surcharges varies from company to company. Importantly, Barkota does not impose any refund surcharges.

For more information on refund surcharges, check the “Refunds” section on the Ferry Operators page.

Refund Destination

For tickets paid with a credit or debit card, refunds will be credited back to the original card account used for payment. We can’t send these refunds to a different card or bank account.

If you paid using a non-card method, however, the refund destination can be amended. Please contact Barkota Support for assistance.