Refund & Rebooking Eligibility
Before submitting a refund or rebooking request, check whether your ticket qualifies for online processing.
Tickets Eligible for Online Refund & Rebooking
Only tickets booked directly through the Barkota website (booking.barkota.com) or Barkota mobile app can be refunded or rebooked online. These tickets have a booking reference number starting with:
- BOB — e.g.,
BOB1671542637111 - BOC — e.g.,
BOC1677667464912 - BM — e.g.,
BM1680045285683
If your reference number starts with one of these codes and your ticket is still within its validity period, you can proceed online.
→ How to Rebook | How to Request a Refund
Tickets Purchased Elsewhere
If you bought your ticket from any of the following, you must contact that platform or outlet directly:
- Directly from a shipping line counter
- A physical ticket outlet
- Another online platform (e.g., 12Go, Chelsea Travel)
Barkota cannot process refunds or rebookings for tickets not issued through our platform.
Ticket Validity
Each e-ticket has an expiry date printed on it (the label name may vary by ferry operator). Refund and rebooking requests cannot be honored after this date.
