Trans Asia Shipping Lines
Boarding Requirements
A printed paper copy of your e-ticket is strictly required at check-in and boarding.
Refunds
| Timing of Request | Surcharge Amount | Status |
|---|---|---|
| Day/s Prior to Departure | PHP 100.00 to PHP 600.00 (varies by route) | Eligible |
| Day of Departure | PHP 100.00 to PHP 600.00 (varies by route) | Eligible |
| Within 30 Mins Before Departure | N/A | Forfeited |
| After Departure | N/A | Forfeited |
Note Surcharge rates are subject to change without prior notice.
Rebooking
For ticket modifications, any fare difference between the original and new booking will be collected in addition to the surcharge.
| Timing of Request | Surcharge Amount | Status |
|---|---|---|
| Day/s Prior to Departure | PHP 100.00 to PHP 600.00 + Fare Difference | Revalidated |
| Day of Departure | PHP 100.00 to PHP 600.00 + Fare Difference | Revalidated |
| Within 30 Mins Before Departure | N/A | Forfeited |
| After Departure | N/A | Forfeited |
Note Surcharge rates are subject to change without prior notice.
Minors and Infants
- Infants (0–2 years old): Must present a valid birth certificate.
- Free Fare Routes: Cebu ↔ Cagayan, Ozamiz, Iligan, and Masbate.
- Paid Routes: Applicable infant fees apply for Cagayan ↔ Tagbilaran and Cebu ↔ Tagbilaran.
- Under 12 Years Old: Strictly not allowed to travel alone. Requirements at check-in: valid ticket and original child ID or Birth Certificate.
- Ages 12 and 13 Years Old: Permitted to travel alone under specific conditions. Requirements at check-in: valid ticket, original child ID or Birth Certificate, a signed Parent/Guardian Consent Form for Unaccompanied Minor, and a copy of the parent/guardian’s signed valid ID.
- Ages 14 Years Old and Above: Allowed to travel alone. Requirements at check-in: valid ticket and original child ID or Birth Certificate.
Discounts (Senior Citizens, PWDs & Students)
Discounted fares are available for online booking.
- Verification: Passengers must present an original valid OSCA ID, National PWD ID, or Student ID upon check-in. Failure to present valid proof will result in the forfeiture of the discounted rate.
Health & Medical Guidelines
Sick Passengers
- Medical Clearance: Must present a Medical Certificate issued within 1 day of departure stating fitness to travel by sea.
- Special Care: Non-ambulatory passengers or those requiring life support must be accompanied by a licensed medical professional (doctor or nurse) with sufficient medication for the journey.
- Carrier Rights: The carrier reserves the right to deny boarding to any sick passenger.
Pregnant Passengers
- 1 to 6 Months (4 to 28 Weeks): Allowed to travel. Must present a Medical Certificate issued 1 day prior to departure certifying they are “FIT TO TRAVEL BY BOAT OR BY SEA” on the voyage date.
- 7 Months and Beyond (29 Weeks & Up): Strictly not accepted for travel.
Pets & Animals
All pets require a Quarantine Shipping Permit from the Bureau of Animal Industry, obtainable online at nvqsd.bai.gov.ph.
- With Accompanying Passenger:
- Fees: Range from PHP 960.00 to PHP 1,550.00 per pet.
- Containment: Pets must be placed in a hard cage and remain in designated pet areas at all times (strictly prohibited inside enclosed air-conditioned rooms).
- Without Accompanying Passenger (Cargo):
- Fees: Range from PHP 960.00 to PHP 1,550.00 depending on the route.
- Process: Pet must be endorsed as cargo via a waybill secured at a Trans-Asia main office.
Note Pet rates are subject to change without prior notice.
Plant Shipments
Requires a certificate or permit from the Bureau of Plant Industry (BPI)
Luggage & Excess Baggage
- 2nd Class & Tourist Accommodation: Passengers may bring up to 2 pieces of baggage (up to 0.05 cbm total volume or 100 kg weight limit).
- Cabins & Private Rooms: Double quantity allowance (same size limits apply).
- Child Allowance: Minors are entitled to half the adult size allowance.
- Excess Baggage: Items exceeding allowance limits will be classified and charged as paid cargo.
Transport of Remains (Cadaver)
Requires prior clearance. A valid Permit to Transport issued by the City Health Office must be presented at cargo check-in.
Customer Support
- Email: starsy@transasiashipping.ph
- Phone: (032) 254-6491
- Facebook: Trans-Asia Shipping Lines Official Facebook Page