FF Cruz Shipping
Boarding Requirements
A printed paper copy of your e-ticket is strictly required at check-in and boarding.
Refunds
- Before Departure: Subject to a 10% cancellation surcharge fee.
- After Departure: Subject to a 20% surcharge fee.
Note Surcharge rates are subject to change without prior notice.
Rebooking
- Before Departure: Subject to a 10% rebooking surcharge fee.
- After Departure: Subject to a 20% surcharge fee.
Note Surcharge rates are subject to change without prior notice.
Minors and Infants
Information Unavailable Please inquire directly at the port ticket counter for infant and child fare policies.
Discounts (Senior Citizens, PWDs & Students)
Discounted fares are verified and issued exclusively at port ticket counters and accredited outlets and cannot be processed online.
Health & Medical Guidelines
Sick Passengers
Information Unavailable Please contact the port office prior to travel for specific medical clearance requirements.
Pregnant Passengers
- 28 Weeks or Less: Allowed to board, provided they present a Medical Certificate issued within 1 day prior to departure.
- 29 Weeks or More (9th Month): Strictly not permitted to travel.
Pets & Animals
Pets are permitted onboard under the following conditions:
- Pets must remain secured in proper cages throughout the voyage.
- Additional Fees: Transporting a pet incurs an additional fee, which is determined and collected at the port counter.
Plant Shipments
Plant shipments are allowed as long as they are not exotic species, but subject to confirmation at port.
Luggage & Excess Baggage
Each paying passenger is entitled to a free baggage allowance:
- Total Baggage Allowance: Up to 50 kg total.
- Hand-Carry Allowance: Up to 15 kg included within the total limit.
- Excess Baggage: Weight exceeding these allowances will incur per-kilogram excess charges payable at the port.
Transport of Remains (Cadaver)
Information Unavailable Please contact customer support or the port office directly for requirements regarding human remains transport.
Customer Support
- Email:
- Phone: (033) 501-2120
- Facebook: FF Cruz Shipping Official Facebook Page