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Starlite Ferries

Digital E-ticket Acceptance

Booking itinerary (digital or printed) will be replaced by an actual ticket at the port of origin. Passengers must also present a valid photo ID.

Refunds

Cancellation fee shall be applied and is computed as follows :

  • requested before the scheduled trip - 20% of the fare
  • requested after the scheduled trip - 30% of the fare

Note Surcharge may change without prior notice

Rebooking

  • requested before the scheduled trip - 10% of the fare
  • requested after the scheduled trip - 30% of the fare

Note Surcharge may change without prior notice

Minor and Infant

  • Passenger who is below 17 years of age is not allowed to travel alone.

The following charges are applied based on the child’s age :

  • 11 months or below - considered as infant and is free of charge
  • 1 to 3 year old - considered as toddlers and are charged for the insurance only
  • 4 to 11 years old - considered as minor and is only charged half the fare of the adult passenger

Sick Passenger

Medical Certificate from a physician must be acquired indicating that the sick passenger is fit to travel via sea.

In worse cases, a sick passenger must be accompanied by a medical practitioner and complete the waiver provided by the company.

Pregnant Women

Passenger who is 6 months pregnant is still allowed to travel provided that a fitness to travel is acquired from a physician or an OB-Gyne and the waiver provided by the company is accomplished.

Passenger who is 7 to 9 months pregnant is no longer allowed to travel.

Pet Animals

  • Pet animals must have traveling cages and are not allowed inside passenger accommodations. Each vessel has a designated area for pet animals.

  • A certificate from the Bureau of Quarantine is needed when traveling with pet animals.

  • Official Receipt for pet animals must be presented to Starlite Personnel upon boarding.

Luggage / Extra Baggage

Baggage allowance of up to fifty kilograms (50kg) per paying passenger is provided.

Any excess shall be charged ten pesos per kilogram (10php/kg) accordingly.

Cadaver

The following are required when transporting a cadaver :

  • Permit to Travel from Bureau of Quarantine
  • Death Certificate
  • Coffin must be inside a vehicle.

Fee : P2,600/cadaver

Separate payment for the vehicle depending on type and route.