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E-ticket Delivery & Sync Issues

Your e-ticket is sent by email immediately after your payment is confirmed. If you haven’t received it yet, here are the most common reasons and steps to resolve the issue.

Ticket Pending Processing or Syncing

Some ferry operators require manual or scheduled system syncing to issue tickets.

  • After-Hours Purchases: If you purchase a ticket after our daily cut-off time of 6:00 PM, your ticket may remain in “process” or “unsynced” status overnight.
  • Overnight Processing: Rest assured that your booking will be processed and synced first thing the very next morning.

E-ticket Landed in Spam

Check your spam or junk folder. If you find the email there, mark it as “Not Spam” so future Barkota emails reach your inbox directly.

If it is not in spam, please contact Barkota Support and we will resend your e-ticket.

Incorrect Email Address

If you entered an incorrect email address during booking, please contact Barkota Support with your correct address. We will update your record and resend the e-ticket.

Full Inbox

If your email inbox is full, please free up storage space to receive new messages. Alternatively, provide Barkota Support with a different email address, and we will dispatch your e-ticket there.

Automated Email Blocked

Some email providers block automated notification emails. Add Barkota’s sender address to your whitelist or safe senders list to ensure delivery. If you are still not receiving emails, please contact Barkota Support.

Payment Pending or Canceled

If your booking status shows as Pending or Canceled but your payment was deducted, send your proof of payment to Barkota Support. Once verified, your e-ticket will be generated and sent to your email on file.

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