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JP Shipping

Boarding Requirements

Digital copies of e-tickets are accepted for check-in and boarding.

Refunds

  • Before Departure: Subject to a 10% cancellation surcharge fee.
  • After Departure: Subject to a 20% surcharge fee.

Note Surcharge rates are subject to change without prior notice.

Rebooking

  • Before Departure: Subject to a 10% rebooking surcharge fee.
  • After Departure: Subject to a 20% surcharge fee.

Note Surcharge rates are subject to change without prior notice.

Minors and Infants

Information Unavailable Please inquire directly at the port ticket counter for infant and child fare policies.

Discounts (Senior Citizens, PWDs & Students)

Discounted fares are verified and issued exclusively at port ticket counters and accredited outlets and cannot be processed online.

Health & Medical Guidelines

Sick Passengers

Information Unavailable Please contact the port office prior to travel for specific medical clearance requirements.

Pregnant Passengers

Information Unavailable Please contact the port office prior to travel for specific boarding guidelines.

Pets & Animals

Information Unavailable Please contact customer support or the port office directly for current pet travel policies.

Plant Shipments

Information Unavailable Please inquire directly at the port ticket counter for current plant transport policies.

Luggage & Excess Baggage

Information Unavailable Please inquire directly at the port counter for baggage allowance limits and excess baggage fees.

Transport of Remains (Cadaver)

Information Unavailable Please contact customer support or the port office directly for requirements regarding human remains transport.

Customer Support