Trip Cancellations

If a ferry operator cancels a trip — typically due to weather conditions or vessel maintenance — affected passengers are notified via SMS or email. This is why providing accurate contact information during booking is important.

Note

Notifications are sent to the contact details you provided at the time of booking. If your contact information has changed, let us know so we can update it before your trip.

Your Options When a Trip is Cancelled

1. Full Refund

Receive a full refund of the ticket fare. Note that service fees are non-refundable. Rebooking and cancellation surcharges are waived for operator-initiated cancellations.

→ How to Request a Refund

2. Rebooking

Rebook your ticket for another date or time, subject to availability. Rebooking surcharges are waived when the cancellation is operator-initiated.

→ How to Rebook

3. Transfer to Another Ferry

We can arrange a transfer to another ferry operator serving the same route. Contact Barkota Support for assistance with this option.

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Further reading

• How to Request a Refund
• How to Rebook
• Contact Us