Payments

When booking tickets online, it is essential to use the payment option you selected at the time of booking. Using a different payment method can result in delays for payment verification, which may lead to the cancellation of your transaction.

If you encounter any difficulties with your chosen payment method, we strongly encourage you to contact Barkota Support for assistance.

Payment Options

Maya

After selecting Maya as your payment method, you will be redirected to the Maya payment page.
Click the Maya button under QR and e-Wallets to proceed with the payment.
You can also pay with debit or credit cards (Visa, MasterCard, JCB) by filling in the details under Debit/Credit Card and clicking on the Complete Order button.

ML ePay

Visit your nearest M Lhuillier branch.
Provide the Transaction Code and other details indicated in the payment instruction sent to your email to the cashier.
Pay the amount indicated in the email along with the service or transfer charge imposed by M Lhuillier.

ecPay

Visit your nearest ecPay accredited establishment.
Provide the Reference No. and other details indicated in the payment instruction sent to your email to the cashier.
Pay the amount indicated in the email along with the service or transfer charge imposed by ecPay.

GrabPay

After selecting GrabPay as your payment method, you will be redirected to the GrabPay checkout page.
Enter your Grab account’s registered mobile number and click Continue.
A one-time password (OTP) will be sent via text message to your mobile number.
Input the provided OTP to verify the transaction.
Review your purchase/payment amount carefully before clicking Confirm Payment with GrabPay.

7-Eleven

Visit your nearest 7-Eleven branch.
Access the Bills Payment option on the CLIQQ machine and select the merchant Barkota.
Enter the Reference No. and the Amount specified in the payment instruction sent to your email.
Follow the instructions on the machine and pay the amount to the cashier. Note that a service charge imposed by 7-Eleven may apply.

Palawan Express

Palawan

Proceed to any Palawan Pawnshop branch or Palawan Express Pera Padala location.
Complete the Palawan Payment form using the exact details indicated in the payment instructions sent to your email.
Submit the completed form to the teller/cashier and pay the specified amount. Note that a service charge imposed by Palawan may apply.

GCash

After selecting GCash as your payment method, you will be redirected to the GCash checkout page where a QR code will be displayed.
Log in to your GCash app and scan the QR code to proceed with the payment.

Note The QR code is valid for 30 minutes only. Failure to pay within this timeframe will automatically cancel the booking.

Dragonpay

Dragonpay Payments

After selecting which Dragonpay payment option to use (Over-the-Counter, Dragonpay Non-Bank, or Online Banking), you will be redirected to the Dragonpay portal.
Select your payment source and click Select.
A Reference Number will be generated for the transaction. Enter your email or mobile number and click Send Instructions via Email/Mobile.
Follow the specific instructions sent to your email/SMS to complete the payment.

Note Dragonpay payments may take up to 24 hours to be fully confirmed by the provider.

Common Payment Issues and How to Resolve Them

Payment Deducted But Booking Remains Pending or Canceled

If funds were debited from your bank account, e-wallet, or card, but your booking status still shows as Pending, Unpaid, or Canceled:

Submit Proof of Payment: Immediately contact Barkota Support and attach your official payment receipt, transaction screenshot, or reference number.
Verification: Our Finance Team will verify the transaction with the payment gateway operator.
Resolution:
- If Verified: Your booking will be manually updated to Confirmed, and your e-ticket will be dispatched to your email on file.
- If Not Verified: The payment may be floating or on hold with your payment provider. You will need to contact your bank or financial institution directly to request a status check or transaction reversal.

Payment Instruction Not Received

Spam/Junk Folder: Check your spam or junk email folder.
Full Inbox: Ensure your email inbox has adequate storage to receive new messages.
Email Filters/Blockers: Verify that automated emails from Barkota are not blocked by your email domain.

If instructions are still missing after checking these steps, please contact Barkota Support so we can resend them.

Credit Card 3DS Verification Failure

3D Secure (3DS) is an added layer of authentication designed to protect your card from unauthorized use. It typically requires a one-time passcode (OTP) sent to your mobile phone or an approval prompt within your banking app.

A 3DS failure indicates that the security verification was not successfully completed. Common causes include:

Incorrect Code Entry: Entering an incorrect OTP or passcode.
Session Timeout: Exceeding the maximum allowed time to complete verification.
Technical Issues: Temporary outages between the merchant gateway and your bank’s 3DS server.
Card Issuer Rejection: Your bank declining the authorization request due to security restrictions.

Recommended Steps to Resolve:

Retry the Transaction: Re-attempt payment and double-check all verification entries.
Update Bank Contact Information: Ensure your registered mobile number and email address are up to date with your issuing bank.
Clear Browser Cache: Clear your browser’s cookies and cache before trying again.
Contact Your Bank: Reach out to your card issuer to inquire why the 3DS verification failed or was declined.
Switch Payment Methods: Use a different credit card or select another payment option (e.g., GCash, Maya, Over-the-Counter). If you need assistance switching payment methods for an active booking, contact Barkota Support.