Skip to content
Help Center

Regina Shipping

Boarding Requirements

A printed paper copy of your e-ticket is strictly required at check-in and boarding.

Refunds

  • Carrier Cancellations: Full refunds are issued for trips canceled due to reasons outside the passenger’s control (claimable up to 7 days after the travel date).
  • Voluntary Cancellations (Prior to Departure):
    • Executive Ticket: Subject to a 50% service fee (50% refund value).
    • Economy Ticket: Subject to a 30% service fee (70% refund value).
  • Passenger Fault / No-Show: Tickets are strictly non-refundable if a passenger fails to board through their own fault. A new ticket must be purchased.

Note Surcharge rates are subject to change without prior notice.

Rebooking

  • Canceled Voyages: Passengers on canceled trips must rebook for the next available voyage with open capacity.
  • Liability Notice: The carrier is not liable for personal losses resulting from trip cancellations or delays caused by unforeseen events.

Minors and Infants

Information Unavailable Please inquire directly at the port ticket counter for infant and child fare policies.

Discounts (Senior Citizens, PWDs & Students)

  • ID Requirement: Passengers must present a valid Philippine government-issued ID upon check-in to validate discount eligibility.
  • Booking Notice: Discounted fares are verified and issued exclusively at port ticket counters and accredited outlets and cannot be processed online.

Health & Medical Guidelines

Sick Passengers

Must present a valid Medical Certificate from an attending physician attesting to fitness for sea travel.

Pregnant Passengers

  • 1 to 6 Months Pregnant: Permitted to travel, provided they present a Medical Certificate certifying fitness for sea travel (issued at least 1 day before departure).
  • 7 to 9 Months Pregnant: Strictly not permitted to travel.

Pets & Animals

Pets are permitted onboard under the following conditions:

  • Pets must be placed and kept inside a secure cage throughout the voyage.
  • Owners must present a valid Rabies Vaccination Certificate and a Quarantine Travel Permit.

Plant Shipments

Information Unavailable Please inquire directly at the port ticket counter for current plant transport policies.

Luggage & Excess Baggage

Each paying passenger is allowed up to 2 hand-carried bags.

  • Excess Baggage: Any additional luggage or oversized items beyond the allowance are subject to cargo freight charges at the port.

Transport of Remains (Cadaver)

Information Unavailable Please contact customer support or the port office directly for requirements regarding human remains transport.

Customer Support