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How to Rebook

Need to change your trip date or time? Follow these steps to rebook online.

Barkota Online Booking

  1. Go to Manage Booking

    Visit booking.barkota.com and click Manage Booking in the navigation menu.

  2. Find your ticket

    Enter your Booking Reference Number or Ticket/Control Number, along with the email address used when booking. Click Find My Ticket.

  3. Select tickets to rebook

    Your ticket details will appear. Check the box next to the ticket(s) you want to rebook, then click Rebook.

  4. Choose a new schedule

    Select your new trip date and time.

  5. Pay the rebooking fee

    Choose your payment method and click Proceed.

  6. Confirm

    Review the new trip details and payment summary. Click Yes to confirm.

Barkota Mobile App

  1. Go to Manage Booking

    Find and select the specific booking transaction you want to change, then tap Continue.

    Step 1

  2. Choose Passenger(s)

    Choose the passenger names you wish to rebook, then tap Rebook.

    Step 2

  3. Select New Departure Schedule

    Pick your new travel date and tap Find Trip. Browse the available voyages, select your preferred time, and tap Proceed to Accommodation.

    Step 3

  4. Select Accommodation

    Choose your preferred seating or cabin class (e.g., Tourist, Business, or Economy), then tap Proceed to Summary.

    Step 4

  5. Confirm Details

    Carefully review your updated trip details, travel dates, and passenger information. If everything looks correct, tap Proceed to Payment.

    Step 5

  6. Payment

    Select your preferred payment method to settle any applicable rebooking fees and fare differences. Follow the on-screen payment instructions. Once your payment is successfully verified, your new e-ticket will be automatically sent to your registered email address.

    Step 6

Common Rebooking Issues

Ticket Bought on Another Platform

If your ticket was purchased from a platform other than Barkota (e.g., a ticket outlet, shipping line counter, or another online platform), contact that platform directly. See Refund & Rebooking Eligibility.

Ticket Shows as “Boarded” or “Checked-In”

If your ticket is mistakenly marked as boarded or checked in, contact Barkota Support. We’ll coordinate with the shipping line to correct the status so you can rebook.

You Already Have an Active Rebooking Request

Only one rebooking request can be active at a time. Contact Barkota Support to cancel the existing request, then proceed with a new one.

Rebooking Fee Payment Failed

If your rebooking fee payment fails, contact Barkota Support for assistance.

Your Desired Trip Isn’t Available

If you can’t find the trip you want, send your request to Barkota Support. We’ll check with the shipping line on availability.

Rebooking Surcharge

  • If the shipping company cancels the trip (weather or maintenance), the rebooking surcharge is waived.
  • If you initiate the rebooking, a surcharge may apply — rates vary by ferry operator.

Check the “Rebooking” section on the relevant Ferry Operator page for specific rates.

Route Changes

Route changes are not permitted through rebooking. To change your route, request a refund and create a new booking for the desired route.

Further reading