Skip to content
Help Center

Star Philippines Shipping Lines

Boarding Requirements

A printed paper copy of your e-ticket is strictly required at check-in and boarding.

Refunds

  • Before Departure: Subject to a 15% cancellation surcharge fee based on the ticket value.
  • After Departure: Subject to a 25% surcharge fee based on the ticket value.
  • ID Requirement: Valid ID matching the ticket owner must be presented to process a refund.
  • Time Limit: Tickets must be presented for refund within 60 days of the scheduled voyage date; otherwise, they are deemed canceled and non-refundable.
  • Boarded Tickets: Tickets stamped “Boarded” are ineligible for refund unless certified by the ship’s purser that

the passenger did not board.

  • Lost Tickets & Carrier Cancellations: Lost tickets will not be replaced or refunded. If the trip is canceled due to weather or force majeure, full refunds apply with no deductions.

Note Surcharge rates are subject to change without prior notice.

Rebooking

  • Process: Passengers must visit an official Star Philippines ticket office to process ticket revalidation.

Minors and Infants

  • Infants (Under 3 years old): Travel free of charge (no ticket/fare charge).
  • Minors (Ages 3 to 11): Classified as minor passengers.

Discounts (Senior Citizens, PWDs & Students)

  • General ID Requirement: Passengers must present a valid ID showing both front and back portions upon ticket issuance to verify identity and current validity.
  • Student Discount Requirements: A valid, properly validated Student ID showing the current school year is required. If the Student ID is not validated, passengers must present a current study load or Certificate of Enrollment as supporting proof.
  • Verification & Compliance: Discounted fares are verified and issued exclusively at port ticket counters and accredited outlets and cannot be processed online. Failure to provide or properly verify required documents will result in fare discrepancies charged to the issuing agency or denial of discount upon boarding.

Health & Medical Guidelines

Sick & Special Condition Passengers

  • Contagious Illnesses: The carrier reserves the right to refuse boarding to any passenger suffering from a contagious disease.
  • Passengers Needing Special Care: Passengers with severe mental/neurological conditions or dementia may travel provided they are accompanied by a physician or health professional who assumes full responsibility for their care, and must present a Medical Certificate attesting to fitness for sea travel.
  • Enforcement: Violators of these medical policies will be disembarked at the first port of call.

Pregnant Passengers

The carrier reserves the right to deny passage to pregnant passengers unless they present a Medical Certificate confirming fitness for sea travel or sign a liability waiver releasing the carrier from responsibility for any medical issues resulting from the voyage.

Pets & Animals

Pets and domestic animals are permitted onboard under the following conditions:

  • Documentation: Owners must present a valid Quarantine Permit issued by the relevant government agency.
  • Location: Pets are strictly prohibited inside passenger accommodation areas and must be stowed in designated ship zones.

Plant Shipments

Permitted onboard provided they are accompanied by valid Quarantine Permits and official Bills of Lading.

Luggage & Excess Baggage

  • Valuables & Liability: The carrier is not responsible for lost baggage, cash, or valuables unless deposited with the purser with an official receipt.
  • Liability Limit: Maximum carrier liability for lost baggage or personal effects is capped at PHP 100.00 unless a higher valuation was declared and agreed upon prior to sailing.
  • Unclaimed Baggage: Baggage left unclaimed after 30 days from voyage completion will be turned over to charitable organizations.

Note Extra baggage rates are subject to change without prior notice.

Transport of Remains (Cadaver)

Requires prior clearance. An official Death Certificate and Transfer Permit must be presented at check-in. Freight rates for human remains must be inquired about directly with the shipping line.

Customer Support