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Ibnerizam Shipping Lines

Boarding Requirements

A printed paper copy of your e-ticket is strictly required at check-in and boarding.

Refunds

  • Prior to Departure: Requests must be processed online through the official booking platform at least 6 hours before departure, subject to a 10% deduction from the total fare.
  • After Departure: Tickets are automatically forfeited upon vessel departure. No refunds are permitted after departure.
  • Carrier Cancellations: Full refunds with no deductions apply if the voyage is canceled due to weather, government restrictions, or mechanical issues.

Note Surcharge rates are subject to change without prior notice.

Rebooking

  • Policy: Rebooking is strictly not allowed.
  • Alternative: Passengers wishing to change their schedule must apply for a refund (subject to cancellation policies) and purchase a new ticket.

Minors and Infants

  • Infants: Age 1 year old and below.
  • Minors: Ages 2 to 7 years old.

Discounts (Senior Citizens, PWDs & Students)

  • ID Requirement: Passengers traveling on discounted fares must present a valid, official ID upon boarding. Failure to present proof may result in paying the fare difference or denial of boarding.
  • Booking Notice: Discounted fares are verified and issued exclusively at port ticket counters and accredited outlets and cannot be processed online.

Health & Medical Guidelines

Sick Passengers

May be required to present a valid Medical Certificate from an attending physician attesting fitness for sea travel.

Pregnant Passengers

Passengers beyond 7 months (29 weeks) pregnant may be denied boarding for safety reasons.

Pets & Animals

Information Unavailable Please contact customer support or the port office directly for current pet travel policies.

Plant Shipments

Information Unavailable Please inquire directly at the port ticket counter for current plant transport policies.

Luggage & Excess Baggage

Each passenger is allowed baggage within the company’s prescribed limits.

  • Excess Baggage: Luggage exceeding weight limits will be processed as paid cargo and charged accordingly.
  • Valuables: The carrier is not liable for loss or damage to money, jewelry, electronics, or important documents unless declared as cargo.

Transport of Remains (Cadaver)

Information Unavailable Please contact customer support or the port office directly for requirements regarding human remains transport.

Customer Support